Returns Policy

You may return your order by informing us of your intention in writing any time up to seven days from the day after the day of delivery, We will then supply a returns number. Goods are to be returned to us at your expense in an unused, unopened, condition without the seals or wrapping being removed or broken. We will refund your money within 30 days of receipt of the goods or within 30 days of your cancellation (original postage costs will not be refunded), whichever is the earlier. Returned goods are to be accompanied by a note showing your name, the date of order and the order number, and should be forwarded to our Customer Service Representatives at the address below. If you do not pay for the goods to be returned to us, a deduction will be made from your refund to cover our costs for collecting the goods.

Equine Products Direct (Returns)
52 Sunnyhill
Witley
Surrey
GU8 5RW

We will arrange an exchange or refund you the full amount of the goods minus postage costs.